Need help? Start here.

Existing LoneStar customers only. This form opens a support ticket — for account, billing or sales questions, call us at the number on your welcome sheet.

How do we find your account? Either one works. CNI numberThe support ID from your welcome sheet Phone number used at signupAny format is fine — digits, spaces, dashes or parentheses

Your CNI number

Characters are matched as text — your phone number is never treated as a quantity.

We couldn't match that identifier. Check the number and try again.

Which service needs a hand?

Service

Only services tied to your account are listed.

Which domain is this about?

Optional — tell us the website address this is about. Not sure? Leave it blank.

Website / domain

What kind of issue is it?

Category Appearance / designColors, layout, fonts, how it looks on phone vs desktop Edits / changesText updates, new pages, photos, menus, hours PricingBilling questions, plan or quote requests

Tell us what's happening

Please describe your issue in as much detail as possible so we can understand it fully

Please don't include passwords, API keys or payment numbers — support will never ask for them in this form.

Please add a description so we can actually help.

Screenshots (optional)

Attach images

PNG · JPG · WEBPmax 5 MB eachup to 3 files

Screenshots are stored privately with your ticket and are never public.

Review & send

Notification: all forms are reviewed for urgency and requests that require changes to a live URL will be confirmed via callback to the Customer.

One ticket per send — pressing again won't create a duplicate.

Request received.

Keep this reference — it's your ticket with LoneStar support:

A human reviews new tickets during business hours; urgent outages should also use the phone line on your welcome sheet.